Sunday, June 22, 2008

Lest we forget

Finally my Streamyx is back! After not being able to online for more than 24 hours, I finally called the customer service. I thought no one would entertain me since it's Saturday, but a technician named Michael was there to assist me. Before looking at the problem, they needed some account info (like my father's IC no.) for verification purposes which I wasn't able to provide at that time. Still, Michael troubleshooted the problem and in the end, I my connection was fixed. For that, I am very grateful. Kudos to Streamyx customer service!

Now it's probably very rare for you to hear praises about TM Net customer service, but Michael was very polite and professional - what every staff at customer service should be. It's unfortunate that not everyone is like him, judging by the number negative things being said about it over the internet. But perhaps, what's even more unfortunate is people who have not experienced TM Net's customer service first-hand may also discredit them because angry complaints abound (herd mentality).

It's also strange that so far, I have had many pleasant experiences when dealing with government officials: the people's favourite source of complaints. About a month ago, on the way back from our hiking session, Sushin and I were stopped by a policeman. It turned out that we beat the red light (another story another blog post). However, the policeman pakcik was very friendly and clearly wasn't looking for any bribe. We were happy although we got the ticket.

I also generally experience good service from the people at JPA or the Public Service Department of Malaysia. During my first two years in Sydney I lucky enough to have Encik Zainal as the consul. He had helped me though various times, more than he needed to. For me and many others, he was our guardian when we were left to fend for ourselves in a foreign land.

Strange isn't it? There really shouldn't be any good and dedicated souls, especially in the government. Fact is: there are.

Although I have thanked them profusely in real life, I would like to again thank them for being who they are, and sometimes saving me from a sticky situation. Oh, and many thanks to my neighbour (although I don't know who you are) who 'lent' me the internet to google for the customer service number :P


day-dreamer said...

You are very lucky. :)

Alvin Ooi said...

i wonder why.

long time no see ^^a

changyang1230 said...

That policeman probably was pinching himself. "DAMN, shouldn't have stopped young guys, I don't think they have much to offer me la. Hah just get this over with and wait for the next prey." :P

Also, I noticed that streamyx in the more urban area tend to suck worse (KL, Ipoh etc), probably due to their congested networks. My brother's house had Internet outage for one week once (and he lives inside the so called MSC LOL); and my humble Alor Star home never had much problem with streamyx. So with the incessant customer complaint and the mounting stress, I could imagine why technicians and operators in KL might have worse attitudes.

You are a rare gem indeed lah. It's very hard to find people who don't conform to herd mentality nowadays.

(Zainal is tricky. :P I think you had some argument about Zainal some where last time? Can't really remember.)

Wee Loon ONG said...

Yes, Alvin did comment in my blog after my negative remarks against Zainal last time:P Haha...but well, we have to agree to disagree:D

Alvin Ooi said...

CY: it's true we didn't exactly look very glamorous after the activity..haha. There was much more to the story and it was quite funny. Will tell you next time. And if i think still choose to think the pakcik is corrupted altho there wasn't any sign of it..that would be very sad -_-

Actually do they assign different operators for each region? Earlier today (Sunday), a Telekom technician actually came to my house to check if everything was OK. still sleeping at that time.

you're so funny hor CY. rare gem. -_-

OWL: oh yeah, i tihnk i did. was hardly an argument tho. it's only right if i said something. btw how do u like the new look? :D

Wee Loon ONG said...

New look? You mean your blog or your hair? the car looks cool! and of course your hair too:P

Arthur said...

cy: who say tmnet operators in KL r worse? they r as nice, from my many experiences due to reasons mentioned by yourself. and btw, the customer service team is national, not limited to state. so for e.g. Michael who attended to Alvin may be in the Sarawak centre.

Leong Yi Yang said...

wah, alvin u really are a lucky person. because everytime i had to deal with those streamyx people i ended up shouting at them b4 they fix my problems after 3 damn weeks... how i wish i am as lucky as u.

Alvin Ooi said...

yi yang: haha. do more karma!